Return Policy

All materials to be returned must have a Return Material Authorization (RMA) number issued by a Joseph Electronics sales representative prior to shipment. All returns must be in original resalable condition and include all original documentation (e.g., brochures, manuals, etc.). Returned materials must be shipped prepaid, in their original factory packaging, and are subject to a restocking fee. RMAs are valid for 45 days after issue. No returns will be accepted more than 60 days from the original invoice date. Non-stock items, special orders and custom-made products are non-cancelable and non-returnable.

Return Procedure:

• • Place item(s) into the original shipping carton.
  • A copy of the RMA form must be included in each shipping box returned.
  • Please do not place stickers or shipping labels on the original manufacturer’s package.
  • Please ship the package via courier of your choice and the customer is responsible for the return shipping charges.
  • Send pre-authorized returns to:

Joseph Electronics
ATTN: RMA #
6633 W. Howard Street
Niles, IL 60714